auto exports - Manheim Export

GENERAL QUESTIONS:

I have purchased a vehicle, how do I know if you will ship my car to my desired destination?
From which ports you can ship cars?
From which inland locations/auctions you can pick up cars and deliver to port/terminals?
Is there a place where I can go check the status of the vehicle?
There are many options in terms of matching ports and destinations on your shipping rate calculators. What is the best exit port from which to send my vehicle?
I have never shipped a car before, what kind of documentation do you require to ship the vehicle?
I do not need land transportation services, can I arrange for the vehicle to be dropped off at the loading warehouse?
Can I pack auto parts or personal effects in my vehicle?

LAND TRANSPORTATION:

OCEAN TRANSPORTATION:

PAYMENTS:

GENERAL QUESTIONS:

1. I have purchased a vehicle, how do I know if you will ship my car to my desired destination?

Manheim Export is a leading vehicle forwarding company. It is endorsed by major North American auto auctions and entrusted to provide export assistance for non-North American buyers.

2. From which ports you can ship cars?

The majority of cars handled by Manheim Export are loaded and shipped from: NY/NJ, Baltimore, Jacksonville, Miami, Houston, Los Angeles, Chicago and Toronto. Some cars are also loaded and shipped from Norfolk, Wilmington, Savannah, Atlanta, Cape Canaveral, Port Everglades, Tampa, Oakland, Tacoma, Vancouver, Montreal and Halifax.

3. From which inland locations/auctions you can pick up cars and deliver to port/terminals?

Our own dispatch department can arrange pick up from any location in USA or Canada, it might be auction, dealership or even private residence. Our set land transport rates from 404 locations (auctions) across USA & Canada can be found at www.ManheimExport.com.

4. Is there a place where I can go check the status of the vehicle?

As soon as a first time client signs up with Manheim Export for their first shipment they will receive by email their own exclusive access and password to our web based program.

5. There are many options in terms of matching ports and destinations on your shipping rate calculators. What is the best exit port from which to send my vehicle?

Usually it's the port closest to the location of the vehicle that you have purchased, although in some cases it is beneficial to deliver the vehicle to another port from which there is more shipping traffic and better rates to the final destination.

6. I have never shipped a car before, what kind of documentation do you require to ship the vehicle?

Usually all that is needed is the original title for the vehicle that has been purchased. Shipping from Florida ports requires an original Power Of Attorney from the last owner indicated on the Title. This will authorize export shipping. If the last owner is a company a Power Of Attorney must be submitted confirming the person signing for the company is authorized to do so by the company.

7. I do not need land transportation services, can I arrange for the vehicle to be dropped off at the loading warehouse?

Clients can arrange own delivery to one of our warehouses/terminal.

8. Can I pack auto parts or personal effects in my vehicle?

Yes but not any dangerous goods - flammable, under pressure, toxic, etc., including windshield washer fluid, paint, aerosols, airbags, shock absorbers, etc. Clients have to provide itemized list of the items including declared value of the contents of the vehicle.

LAND TRANSPORTATION:

9. How much will it cost to transport my vehicle?

Please see our volume rates for regular size cars at www.ManheimExport.com. The ocean rates displayed are based on shipping 3 cars in one container or shipping Ro-Ro. Rates for fewer cars per container or 4 cars in a container, for some Middle East and Africa destinations, can be requested.

10. The rate that I had received from your company is different from what was listed on the rate links, why is that?

Either the size of your vehicle is bigger/longer from one normally considered to be a regular car (maximum 'regular' SUV size is Jeep Cherokee, Toyota Highlander, Lexus RX330, etc) or you have only 1 or 2 cars to be shipped to your destination instead of being able to fill a container. Sometimes if the destination is popular then we can ship your vehicles with another exporter's vehicle and save everyone money. This is called consolidation.

11. How long will it take to transport my vehicle to the loading warehouse/terminal?

Actual delivery time depends on location and distance. Take a moment and look at the map of United States. The distances are very long and there are mountains, rivers and lakes that affect land transport. To add to that rain and snow conditions could be a factor, depending on the season. Taking this into consideration, most deliveries will take from 1 day to 8 days of travel time. Deliveries from Alaska & Hawaii are special orders which are dealt with on case by case basis.

12. How many days in advance do I have to make arrangements for my vehicle to be picked up?

No special notice is required. Orders should be placed only when cars are paid in full. Also be aware of the status of the title. Sometimes titles can be delayed. You will need the title before the car is loaded for ocean shipping.

13. How long does it take to have my vehicle picked up for transport, after I've made arrangements?

Usually pick up occurs within 2-3 days after payment and arrangements are made. We guarantee pick up within 5 business days from most locations (90%). No one else offers such a guarantee. However, some locations are considered 'difficult' and are not guaranteed. Examples of these are: Alaska; Arizona - Phoenix, Tuscon; Hawaii; Florida - Midway, Tallahasse; Iowa - Des Moines; Idaho - Nampa; Kansas - Wichita; KIentucky - Lexington, Louisville, Walton; Montana - Helena, Billings; Missouri - Sisketon; Nebraska - Lincoln; Nevada - Reno, Las Vegas; New Mexico - Albuquerque; Ohio - Boise; Oklahoma - Tulsa, Oklahoma City; Oregon - Eugene; Puerto Rico; Texas - El Paso, Amarillo, Corpus Christi, Mercedes, Mcallen.

OCEAN TRANSPORTATION:

14. Is it cheaper to ship cars in containers or in Ro-Ro (roll-on/roll-off)?

Out of USA and Canada presently it is cheaper to ship cars in containers to the majority of destinations, however in case of single car shipping, Ro-Ro might be more cost efficient than in containers. In cases where the vehicle is very large or won't fit the container Ro-Ro is usually the only option. See below.

15. What is the maximum size of vehicles you can ship in containers?

The door of a marine container (40' High Cube) is 92 inches (92'' or 234 cm) wide and 101.5 inches (258 cm) high. Some boats on trailers which are a maximum of 94' wide might be still loaded in containers (tilted/on an angle).

16. Can you ship trucks, trailers, boat, etc. which are too big to be shipped in containers?

Of course - we specialize in shipping of all types of vehicles. All such units are shipped by Ro-Ro (roll-on/roll-off) vessels. Rates are provided on a case by case basis.

17. Is my car insured while in shipping overseas?

No but Manheim Export can place (it has to be requested in writing to Manheim Export) marine insurance for you at an exceptional premium of 0.9% of declared value. Declared value should be calculated as: total purchase price + C&F destination charges (freight) + 10%. Non-salvage cars can be covered for 'all risks' which includes damage while enroute and salvage cars for 'total loss' only. We strongly recommend the placement of insurance for all cars shipped.

18. How long after the vehicle is picked up, can I expect it to be loaded into a container?

Usually it's done within 2-5 days (original Title must be present), but it could be affected by many factors like overbooked vessels, shortage of equipment, congestion at ports/terminals and other factors which cannot always be anticipated.

19. How long does it take to reach the destination once the car has sailed?

It depends on distance and routing. All transit times are estimates only and never guaranteed. Moreover, steamship lines have the right to even change routing as long as the shipment is delivered to the final destination.

20. Where will my car documents be sent so that I could receive/customs clear the vehicle in my country?

Documents (including original title) are always couriered by us by FedEx or TNT to our agent at destination port or directly to the consignee. On request they also can be couriered to the shipper or even a third party.

21. Will I be notified once the vehicle has arrived at the desired destination?

Yes, our agent at destination port (or steamship line office) will contact consignee that has been indicated on Bill of Lading when the car or container arrives. This notification is a courtesy and is not mandatory.

22. What kind of services do the destination agents offer for me as a client?

Destination agents can arrange:

unloading from the containers or release from the Ro-Ro terminal,
documents required for customs clearance or transit,
customs clearance with local customs,
insurance for driving the car in transit,
delivery of the car from port to any inland destination.

PAYMENTS:

23. Where do I send the money to once I have been invoiced for the shipment and what methods of payment do you accept?

Banking details are always on our Invoices and you also can also find it on our website in 'Contacts'. We accept payments by wire transfers and by credit cards using PayPal.

24. How many days do I have to pay the invoice?

Terms for payment of freight charges are indicated always on our Invoices. Payment is usually required 14 days from the date of invoice. After 30 days there are late payment fees as indicated on Invoice.

25. What are the additional charges that your company charges, aside from Ocean transportation and Land transportation?

Our rates include:

US export clearance,
SED - Shippers Export Declaration,
Regular shipping documents and handling.

There are additional charges for:

Marine Insurance (optional) All risks at premium 0.9% of declared value (total loss only for salvage cars),
Courier fees for original Title to US customs and back costs $35,
Courier fees (if required) to destination depends on destination,
Wire transfer fee of $20 for freight payments.

OTHER QUESTIONS:

26. How will I know if my car has been picked up, delivered or shipped?

We have one of the most sophisticated tracing/tracking systems for shipping cars. Our custom designed, web-based program notifies clients by an auto-message email when the:

car is ready for pick-up,
car is scheduled to be picked up,
car is picked up,
car delivered to warehouse/terminal,
car is loaded into container or on ro-ro ship,
vessel with car is scheduled to sail,
vessel with car actually sails.

27. Will I need to be filling out any of the paperwork for exporting the vehicle, or do you handle all of that?

Everything is done by Manheim Export, except the Power Of Attorney as in the previous answer.

28. If I decide that I would like to ship 3 vehicles, but not purchased at the same time are there going to be storage charges for cars waiting in the terminal/port till all cars are ready for shipping?

In general there is free storage for two weeks but it might be extended depending on location and present volume. The normal storage rates are $10 per car per day when they must be paid.

29. I have agreed to the prices, what do I do now to confirm the order?

You should fill out the Shipping Request form which you will find on our website or you might send us an email with details.

30. While shipping a car overseas do I need to deal with Customs?

You do not have to deal with US or Canadian customs at the departure. On the arrival of the car at your destination port you or the agent authorized by you has to arrange customs clearance with local customs.

31. Are there any charges at destination?

Yes. At every destination port there are terminal/unloading/handling charges to be paid to the agent. The range of charges vary from country to country. The worldwide average is $250.

32. Do you have any useful links for customers to learn more about the shipping process?

Yes, we do. Please click here for a variety to links to steamship lines, government agencies, and other resources.

33. Is there any privacy policy to your clients?

Manheim Export is committed to respecting and protecting your privacy. Please carefully read the following privacy policy, which explains how we collect, safeguard and disclose information that results from your use of our website. By using our website, you are agreeing to all the terms and conditions of our privacy policy.

Collection, Use and Disclosure of Information

Personal information is information that identifies you on an individual basis and that you would reasonably expect to be kept private. Our policy is to only collect personal information that you knowingly and specifically provide to us. On our website, we will request that you provide personal information, such as a residential address, an email address and a phone number. We may use your personal information to improve the services we offer you.
As a registered member of Manheim Export, you may also be asked to provide us with your credit card information, including the cardholder’s name, credit card number and expiry date, or similar information when you fill out our registration form to create an account or profile with manheimexport.com.
We may also collect anonymous information, such as your IP address, referral data and browser type and language, for system administration purposes and to improve the quality of our services.
We do not sell, rent, trade or otherwise disclose any personal or anonymous information regarding our users to any third party unless you first provide us with your express consent. However, we may disclose personal or anonymous information without your consent if we are ordered to do so by a legal process, such as a court order or a subpoena. We may also share general statistical information regarding the use of our website with our affiliates and advertisers.

Cookies

Cookies are small files containing a unique identification number. The first time you visit a website, cookies are sent to your computer’s browser and then stored in your computer’s hard drive. Cookies enable our website to recognize you as a unique user and increase the efficiency of your exploration of our website. Through our cookies we are able to obtain anonymous information, such as your computer’s browser, Internet service provider, and your online trends and patterns. Most browsers are configured to automatically receive cookies from the websites you visit. You can change the settings on your browser to notify you when cookies are being sent or to refuse all cookies. However, some websites may not operate properly if your browser is set to refuse cookies.
We do not disclose any information obtained by our website’s cookies, unless we are required to do so by a court process. Furthermore, we will not combine any information obtained by our cookies with other information we may already have about you in order to identify you personally.

Email Addresses

If you provide us your email address, we may email you about our website or our services, or inquire about your experience using our website. From time to time, we will also send you emails that may include information, special promotions and other offers that we think may be of interest to you.

Links to Third-Party Websites

Our website contains links to third-party websites. Please review the privacy policies of these websites to be informed of their respective privacy practices. We bear no liability or responsibility for the privacy practices of any third-party website.

Security

We have implemented technology and security features to safeguard all personal and anonymous information from unauthorized access or improper use. To protect the transactions conducted on our website, we use Secure Socket Layer (SSL) software, which encrypts the data you input into our website. We will continue to enhance our security features as new technology becomes available.

Manheim Export Access Deactivation

In case of unauthorized access; or an access with unauthorized sources into the Manheim Export website (to obtain confidential information; or to receive confidential information in order to use it on other websites; or with an attempt to destabilize/destruct normal course of functioning of our website; or with any unauthorized action) we reserve the rights to block such an activity of the user (blocking user(s)' dealer's account(s); blocking on IP-address; or other available measures/options).

Changes to Our Privacy Policy

We reserve the right to update or revise our privacy policy at our discretion. If we make changes to this version of our privacy policy, we will post a notification on our home page. Your continued use of our website following the posting of the notification will constitute your agreement with all of the terms and conditions of our new privacy policy.

If you have any concerns or questions about our privacy policy or the manner in which we are implementing it, please contact us at privacy@manheimexport.com.


English	Spanish	German	Russian	Polish